Refund And Return Policy

Refund Eligibility:
- Eyeglasses: Within 7 days from the date of delivery/collection from the store.
- Sunglasses: Within 7 days from the date of delivery/collection from the store.
- Contact Lens: Within 7 days from the date of delivery (Lenses should be unworn, with the sealed outer packaging intact).

After the refund eligibility period, only exchange will be provided.

 Non-Refundable Products:
- Some of our products are non-refundable or can’t exchange. These products are mentioned in the product information
- Lens solution, case & accessories.

Policy Exclusions:
- Refund will not be allowed in case of:
- Scratches on frame/lens (which were not present at the time of delivery).
- Damages due to mishandling post-delivery.

- Refund not applicable for online COD orders. Only Exchange is provided.
- For Contact Lenses, the lenses should be unworn, with the sealed outer packaging intact.
- Exchange, once opted, cannot be converted to refund

The Return Process:
  There are several ways through which you can return a product:

1. Schedule a Pick-up:
- Raise a return request through website in the My Orders section or click on Need Help/Contact Us.
- We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product ready & hand it over to our allotted pick-up partners.
- The products will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be processed.
- Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.

2. Ship Product to New Eyeguard’s store:
- Pack the product in a box.
- Send us an email in the website and we will assist you for the further procedure.
- We will reimburse up to ₹100 against the courier charges paid for the return once the product is received and on presentation of the actual courier bill.

3. Verification prcess:
- Our team will check the product & eligibility, and then accept/reject the return request.
- Post the return, you can exchange it for a new one immediately or request a refund. 

Refund:
- On average, it takes 10-12 days for the refund to be processed, post-initiation.

Refund Methods:
 - Refund To Source:
  - You will get a refund back to the original source of payment.
  - The amount will be credited to your account within the specified timeline.

Policy Updates:
 We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our policy periodically for any updates. If you have any further questions or need assistance regarding our refund and return policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to ensure a hassle-free experience at New Eyeguard.