Shipping Policy

At New New Eyeguard, we strive to deliver your eyeglasses to you in a timely manner while ensuring they arrive in perfect condition. Please review our shipping policy below:

1. Processing Time:
 Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or due to unforeseen circumstances, but we do our best to expedite orders as efficiently as possible.

2. Shipping Methods: We primarily utilize trusted courier services for shipping your eyeglasses. The shipping method may vary depending on your location and selected shipping option during checkout.

3. Estimated Delivery Time:
 Once your order has been processed and shipped, the estimated delivery time is approximately 5-7 working days for most locations. Please note that this timeline is an estimate, and actual delivery times may vary based on factors such as shipping destination, courier delays, and customs processing.

4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

5. Shipping Rates: Shipping rates are calculated based on the shipping destination, and selected shipping method. You can view the shipping costs during the checkout process before making your payment.

6. Shipping Restrictions: At this time, we only offer shipping to addresses within India. We apologize for any inconvenience this may cause to customers residing outside of these regions.

7. Order Tracking:
 If you have any questions or concerns regarding the status of your order or shipment, please do not hesitate to contact our customer support team. We will be happy to assist you in tracking your order and providing any necessary updates. Please contact on eyeguard.in@gmail.com 

8. Shipping Holidays: Please note that our shipping carriers may observe certain holidays, which could affect the processing and delivery of your order. We will do our best to notify you in advance of any potential delays due to holiday schedules.

9. Shipping Damage or Loss: In the rare event that your eyeglasses are damaged during transit or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

10. Returns Due to Shipping Issues: If your order is delayed significantly beyond the estimated delivery time or if you encounter any other shipping-related issues, please reach out to our customer support team. We will investigate the matter and, if necessary, provide options for a refund or replacement.

11. Policy Updates: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our shipping policy periodically for any updates. 

If you have any further questions or need assistance regarding our shipping policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to ensure a smooth and enjoyable shopping experience at New Eyeguard.

Thank you for choosing New Eyeguard for your eyeglass needs!